Job Title: Helpdesk Operative
Overview
Located in Estates Department/consists of Helpdesk Manager and three Operatives. Staffed 07:30 – 17:00 hours Monday to Friday.
Provide helpdesk support for all Estates and IT calls. Calls received by post holder, including urgent/non-urgent calls for a variety of equipment, services, and IT issues. Post holder takes the call, logs it onto the database, and where necessary speaks to the caller to ascertain relevant information and provide help where possible by solving problems, for example unlocking and clearing PC accounts for IT callers. Average 2000 calls taken per week. Calls assigned to relevant trade. Prioritise the urgency of the call. Daily data entry.
NHS Banding
2 to 3
Salary
£18K to £21k
Formal Qualifications, education & training required
General Education.
Basic computer skills
Literacy and numeracy skills.
Essential skills and competencies
• Good communication skills (electronic and verbal)
• In-depth understanding of Estates and IT call systems
• Knowledge of Trust sites and locations
• Good keyboard skills
Essential experience
Experience of working within an NHS environment.
Experience NHS capital processes and procedures.
Experience in analysing quotations and driving down costs, while not compromising on quality.
Contract negotiation skills
