NHS Shared Business Services was created in 2004 by the DHSC to deliver corporate services to the NHS. The new framework will provide NHS organisations and the wider public sector with a compliant route to access a comprehensive range of hard facilities management services, maintenance solutions, and specialist estates support.
Procured in accordance with the Procurement Act 2023, the framework provides a transparent, flexible, and efficient route to market. Replacing the current Hard Facilities Management framework (Hard FM2), it has been developed in response to demand for more efficient procurement routes that help estates and capital teams procure essential services efficiently while responding to pressures including ageing infrastructure, increasing statutory and regulatory requirements, workforce constraints, backlog maintenance, and the transition to Net Zero.
Worth up to £400m over its full-term, the new framework provides access to suppliers across 28 specialist lots, ranging from building management systems, electrical and mechanical maintenance, medical gas pipeline services and statutory inspections, critical ventilation services, standby power systems, estates consumables, and fully managed hard FM services.
The framework places particular emphasis on supporting statutory compliance, building safety, and long-term estate transformation. The framework also incorporates sustainability and social value considerations and is structured to encourage participation from both national suppliers and SMEs through a regional delivery model.
Olivia Mallett, principal category manager, said: “Estates teams are managing increasingly complex challenges, from ageing infrastructure and backlog maintenance to statutory compliance and the transition to more sustainable estates.
“Our Hard Facilities Management 3 Framework (SBS10524) has been designed to meet the evolving needs of NHS and wider public sector organisations by providing a compliant, flexible, and efficient route to market.
“Procured in accordance with the Procurement Act 2023, the framework provides a transparent and effective way for organisations to access the expertise and services they need, while supporting competition, supplier diversity, and value for money.
“We are proud to offer a framework that supports statutory compliance, estate resilience, value for money and sustainability, and long-term improvement across public sector estates.”